Frequently asked questions

No. Inkmate creates the PDF; you or your print shop print it. The PDF is print-ready, with bleed and crop marks, in print colors (CMYK) where possible. Putting it in the parcel and shipping stay with you.

Only if you switch on the automation “Packing slip with discount code”. It then creates a packing slip with its own discount code for every paid order. An automation you set up yourself has no discount code until you choose one. If you create a packing slip by hand for an order that is already cancelled or refunded, it gets no code. If the code can’t be created, the packing slip is still created, without a code.

The QR code opens your shop with the discount code, through Shopify’s own discount link. The discount is deducted at checkout. The QR code doesn’t go through Inkmate, and Inkmate doesn’t count scans.

You set that in the automation. The preset is 10% for 60 days, and each code can be redeemed once. The code is a normal discount in your Shopify store; you also find it under Discounts. One day after a code expires, Inkmate removes it from Shopify again so your discounts don’t pile up. Discounts you created yourself are never touched.

No. In Inkmate under Designs → Packing slips → “Add the code there” you find a ready-made block with a copy button and instructions. Paste it into Shopify’s packing slip template once. Then discount code, value, expiry date and QR code appear on the packing slip of every order that has an Inkmate discount code. Orders without a code look as before.

In Shopify, select the orders under Orders, then “…” → “Print Inkmate packing slips”. You get the packing slips of the selected orders in one document, in the order you selected, for up to 100 orders. Packing slips that don’t exist yet are created at that moment, at most 10 at a time; for more, print in batches. In Inkmate there is also “Packing slips from the last 24 hours as one PDF”.

Yes: the template “Packing slip — 4×6″ thermal”, 100 × 150 mm. Black on white only, without filled areas, greys or bleed, with shipping address, item list and a large discount code with QR code. Many items continue on a second page.

Yes. Under Designs → Templates → “Use your own design” you upload a PDF, PNG or JPG. Inkmate places address, items and discount code on top; you move the fields to free spots in the editor and save the result as a template.

Under Insights, Inkmate links orders to a document through the redeemed discount code. If a customer orders again without the code within 30 days after a document was created for them, Inkmate still counts the order for that document, as an estimate. Such orders are marked “estimated” in the app.

The QR codes lead to your shop through Shopify’s discount link, not through Inkmate. The discount codes are normal discounts in your Shopify store. After uninstalling, Inkmate no longer has access to your shop, so it deletes nothing there: codes that are still valid stay under Discounts and remain redeemable until they expire. The code on the orders, the QR images under Content → Files and, if you pasted it, the block in Shopify’s packing slip template stay as well. You can delete them in Shopify yourself, or before uninstalling with “Remove everything” in Inkmate’s settings (codes that are still valid only if you tick that separately). Discounts you created yourself always stay.

Yes. Inkmate creates invoices as PDFs with embedded ZUGFeRD data and sequential numbers. An issued invoice is not changed afterwards. If you cancel it in Inkmate, a separate cancellation invoice with its own number is created. Not tax advice: please check with your tax advisor whether your invoices are complete for your situation.

Name and address from the order are used to fill your documents. When you uninstall, Shopify sends a deletion request; Inkmate then deletes everything it stored about your shop, including invoices, so export your invoices beforehand. Discount codes in your Shopify store are not affected (see above). Details are in the privacy policy and the list of sub-processors (both in German).